Introduction

Neuro Arts WA is committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we collect, use, disclose, and safeguard your information in accordance with applicable laws, including the Privacy Act 1988 (Cth).

Collection of Personal Information

We collect personal information to provide you with our therapeutic arts services. The types of information we collect include:

• Name, address, and contact details

• Date of birth

• Medical history and current health status

• NDIS plan details

• Emergency contact information

Use of Personal Information

We use your personal information to:

• Provide and manage our services

• Communicate with you about your treatment and appointments

• Tailor our services to meet your individual needs

• Comply with legal and regulatory requirements

Disclosure of Personal Information

We may disclose your personal information to:

• Health professionals involved in your care, with your consent

• NDIS and other funding bodies as required

• Legal authorities if required by law

• Other parties as authorised by you

Security of Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Storing records in secured systems and facilities

• Restricting access to personal information to authorised personnel only

• Implementing electronic security measures such as firewalls and encryption

Access and Correction

You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate or incomplete. To request access or correction, please contact us using the details provided below.

Anonymity

Where practicable, you have the option to remain anonymous or use a pseudonym when interacting with us. However, this may limit our ability to provide certain services.

Complaints

If you have any concerns or complaints about how we handle your personal information, please contact us. We will investigate your complaint and respond promptly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Contact Us

For any questions, concerns, or requests regarding your privacy, please contact us at:

• Phone: 0452 387 576

• Email: Hello@na-wa.com.au

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically.