Feedback and Complaints

Neuro Arts WA Feedback and Complaints Procedure

If you have a concern or complaint about your current NDIS support or services provided by Neuro Arts WA, it’s important to address it. Please fill out the complaint form below, and we will respond within 3 business days.

A complaint may be made anonymously. You can make an anonymous complaint:

(a) By phone: Call us at 0452 387 576 and state that you wish to make an anonymous complaint (so we don’t ask you to identify yourself).

(b) Online form: Fill out the Feedback and Complaints Form and select "I wish to remain anonymous" to ensure your personal details are not requested.

Date

YYYY

I wish to remain anonymous

Option 1

Name

First Name

Last Name

I am a

Are you making this complaint on behalf of a person with disability?

Yes

Do you require any help with communication or any other form of support? i.e., interpreter?

Yes

Please provide details of complaint

Agreement

I agree that the information included in this Feedback and Complaints Form is true and correct:

Yes

Rights to access advocates

You may seek support from family, a friend or an independent advocate in making a complaint. If you require an advocate or representative, please let us know and we would be pleased to cooperate with, and facilitate arrangements for, advocates (including independent advocates) and other representatives.

Make an enquiry, provide feedback or raise a complaint to the NDIS Commission

NDIS Commission: We have a ‘no wrong door’ approach for how people contact us, and we welcome all feedback, including complaints and compliments. We are committed to improving our service by listening to those who share their feedback. You can make an enquiry, provide feedback or raise a complaint: Online: Feedback form or live chat  Email: enquiries@ndis.gov.au  Phone: 1800 800 110 (NDIS National Contact Centre), Monday – Friday 8am to 8pm  In person: by visiting an NDIS office, Local Area Coordinator (LAC) or Early childhood (EC) partner Mail: NDIA, GPO Box 700, Canberra ACT 2601.  If you need an interpreter, call the Translation and Interpreting Service (TIS) on 131 450 and ask to be connected to the NDIS If you have hearing or speech loss, contact TTY on 1800 555 677 or the National Relay Service on 1800 555 727. If we can’t help you, we will try to refer you to someone who can.